How do I book an appointment?

You can easily schedule an appointment through our online booking system, or call/text us at (818) 370-0444. If you have any questions regarding which service might be best for you, feel free to reach out and we’ll be happy to guide you.

How should I prepare for my facial or peel treatment?

We recommend arriving with a makeup-free face to allow our treatments to begin promptly. If you’re currently on any prescription skincare or medication (especially acne or retinol-based treatments), please let us know in advance so we can tailor the service to your needs.

What can I expect for my first visit?

Upon arrival, you’ll complete a brief consultation form so we can understand your skin type, concerns, and goals. Based on this information, we’ll customize your treatment to ensure you get the best results possible, all while enjoying a relaxing, rejuvenating experience.

Can treatments be customized for my skin type?

Absolutely! Every facial or body service at Skin Secrets is personalized to match your unique needs. We use various techniques and products that adapt to sensitive, acne-prone, or mature skin, so you’ll always receive a treatment specifically curated for you.

What products do you use?

We partner with trusted, professional skincare brands known for delivering high-quality, effective formulas. Our focus is on clean, nourishing ingredients that promote healthy, radiant skin—without harsh irritants.

How often should I schedule my facial or peel?

For most skin types, we suggest booking a treatment every 4–6 weeks to maintain optimal skin health. However, factors like your specific concerns, goals, and lifestyle may influence the recommended frequency. We’ll work with you to create a schedule that suits you best.

Will my peel or facial cause redness or peeling afterwards?

Some mild redness or slight peeling can occur, depending on the strength of the peel and your skin’s sensitivity. We’ll recommend proper aftercare instructions and soothing products to ensure your skin recovers smoothly, leaving you with a refreshed glow.

Can I receive treatments if I’m pregnant or have other health concerns?

Your health and safety are our top priority. Many of our services can be adapted for pregnancy and various medical conditions, but it’s crucial to inform us of any concerns when booking. We’ll adjust our treatments accordingly or recommend alternatives if necessary.

What is your cancellation policy?

We understand that life can be unpredictable. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee. This policy helps us respect our professionals’ time and accommodate other clients.

Do you offer gift certificates or packages?

Yes! We have gift certificates and package deals available, perfect for special occasions or just treating yourself (or someone you love). Ask us about our current offers, or check our website for the latest promotions.